Rujukan Laman

Explore Your Legal Rights at tr496

At tr496, our legal framework sets out exactly what you agree to when you open an account, how your personal data is handled, and what protections apply to…

Dasar Privasi JelasTerma Penggunaan AkaunPerlindungan Data PenggunaPolisi KukiAkses Tertakluk Undang-Undang Tempatan

Browse Lobby Read FAQ

Browse the Terms That Govern Your Account

tr496 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Your use of tr496 is subject to the terms published on this page and any supplementary policies linked from your account dashboard. We collect only the data necessary to verify your identity, process deposits through Touch 'n Go, GrabPay, Boost dan FPX, and deliver your transaction

1
history. We do not sell your personal data to third parties. Any changes to these terms will be communicated via the email address registered to your account before they take effect. Continued use of the platform after notification constitutes acceptance. Where a conflict arises between these
2
terms and any promotional communication, these terms prevail. All disputes are subject to the jurisdiction applicable under Malaysian law where permitted.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN UNDANG-UNDANG

Open a Legal Enquiry With Our Team

If any clause in our terms is unclear or you need a copy of your personal data, our compliance team is reachable through the channels below. We aim to respond to formal legal requests within three working days and routine data queries within 48 hours.

Team online

E-mel Pematuhan

Send your written request to our compliance address. We log every submission with a reference number and confirm receipt within one working day so you can track progress easily.

Live Chat Sokongan

Our live chat team is available around the clock. For legal queries they will escalate to the compliance desk and relay a written response to your registered email within the stated timeframe.

Pusat Bantuan Dalam Akaun

Log in and head to the Help Centre to submit a formal data or terms request directly from your account dashboard. Your submission is linked automatically to your verified profile for faster handling.

BAGAIMANA KAMI MELINDUNGI ANDA

Switch On Account Security and Data Controls

Our data and security practices are designed to be transparent and auditable. Below are the six areas we focus on to keep your account and personal data protected under our legal framework.

Pengendalian Data Peribadi

We collect your name, contact details and payment identifiers only to operate your account. Deposit records via Touch 'n Go, GrabPay, Boost dan FPX are retained for the period required by our compliance obligations, then deleted on a rolling schedule.

Polisi Kuki

Our site uses functional and analytics cookies. You can adjust cookie preferences from the banner on your first visit or through the privacy settings link at the bottom of every page. Disabling non-essential cookies does not affect account login.

Keselamatan Akaun

Account access is protected by password hashing and two-factor verification. We never store plain-text credentials. If we detect an unusual login attempt we lock the session and send an alert to your registered email immediately.

Tempoh Pengekalan Data

Transaction records are held for the period mandated under applicable Malaysian financial regulations. After that window closes, identifiable data is anonymised or deleted. You may request early deletion where local law permits and no active dispute is pending.

Pegawai Perlindungan Data

Our designated Data Protection contact reviews all access requests and deletion notices. Send a written request to the compliance email and quote your account number so we can locate your records without delay.

Cara Meminta Perubahan

You have the right to request a copy of, correction to, or deletion of your personal data. Submit the request through your account Help Centre or via the compliance email. We will confirm the action taken within five working days.

Check Answers to Legal Questions About Your Account

The questions below address the legal and data-privacy matters we hear most often from account holders in Malaysia. If your question is not covered here, reach out via live chat or the compliance email and we will provide a written response.

We collect your name, email address, phone number, and the payment identifiers associated with Touch 'n Go, GrabPay, Boost dan FPX. We do not collect data beyond what is needed to verify identity and process transactions.

Transaction records are retained for the period required under applicable Malaysian financial and compliance regulations. After that window passes, identifiable data is anonymised or permanently deleted from our systems on a rolling schedule.

Yes. Log in to your account and submit a request through the Help Centre, quoting your account number. We will compile and deliver your data summary within five working days of receiving the verified request.

Submit a written deletion request via the in-account Help Centre or the compliance email. We will action it within five working days provided no active dispute or regulatory hold applies to your account at that time.

We do not sell your personal data. We share it only with payment processors — such as those handling Touch 'n Go, GrabPay, Boost dan FPX transactions — and compliance partners, and only to the extent required to operate your account.

We notify you by email to your registered address before any material change takes effect. Continued use of tr496 after that notification is treated as acceptance of the updated terms under our standard account agreement.

Access depends on local law and is available where local law permits. We recommend you check the regulations applicable to your location in Malaysia before opening or continuing to use an account on the platform.

Explore Your Legal Rights at tr496

Open a Legal Enquiry With Our Team

E-mel Pematuhan

Live Chat Sokongan

Pusat Bantuan Dalam Akaun

Switch On Account Security and Data Controls

Pengendalian Data Peribadi

Polisi Kuki

Keselamatan Akaun

Tempoh Pengekalan Data

Pegawai Perlindungan Data

Cara Meminta Perubahan

Check Answers to Legal Questions About Your Account

01 What personal data does tr496 collect when I open an account?

02 How long do you keep my account and transaction data?

03 Can I request a copy of the data tr496 holds on me?

04 How do I request that my personal data be deleted?

05 Does tr496 share my data with third parties?

06 What happens if the legal terms change?

07 Is access to tr496 available in all parts of Malaysia?

Related Pages